As a nursing mom who works full time, an absolute essential in my life is my breastpump. Without it, I'd swell up like a balloon and baby wouldn't get fed.
Over at "How to Have a Baby," I've written of some of my initial struggles to get a breastpump that really worked for me. My Lansinoh double electric was my third option. (The expensive Medela pump I had at first was a total failure for me. Ouch, ouch, ouch, ouch.)
So when my pump crapped out earlier this week, I panicked. My budget doesn't include buying a new one. But I need one. And then I remembered...the warranty.
I got on the phone to Lansinoh, and the line was ANSWERED by a REAL PERSON on the second ring. I was almost too shocked to respond to her cheery hello.
After a painless 5-minute phone call, I had a return number, and was promised that if I overnighted the broken unit to them, they'd overnight a new unit to me in return and I'd be back in business. Off to Fed Ex I went (thank GOD for my work discount) and off the broken pump went.
Yesterday afternoon, my new pump arrived. Not only is it a new pump, it's their new design. (My old one was purchased a month before their new design went out.) And it works like a charm.
Many, many, many props to Lansinoh for their awesome customer service. I only had to "make do" with my old pump for 2 days before moving back to a much preferred format.
I cannot say enough good things about this company.
YAY for Lansinoh!
Post a Comment